Webroot Secure Antivirus is dedicated to presenting fantastic provider to its consumer community. Our Support Team contains of devoted professionals to serve you and supply the best-in-class client support & help service.
We try to provide personalized experiences as a substitute than directing you to an limitless assist desk or jammed name center. Each assigned committed Account Coordinator from our Client Servicing crew that are in my opinion matched with clients to exceptional in shape the wishes of their account. They are all specialists for providing customizing configuration settings and tailoring ongoing coaching and support.
Versatile Team on a Global Scale
Our Client Services (CS) group consists of a sturdy team of men and women with various backgrounds and talent sets, every providing their very own know-how and perspective. Our Client Services branch values teamwork, ensuing in camaraderie-culture and regular help for one any other with client queries and gaining knowledge of new gadget functionality. We have Account Managers, Coordinators and Specialists to make sure our group is handy to supply the assist you need, when you want it.
Efficient Troubleshooting & Query Tracking
The Client Services group is geared up to identify, escalate, and get to the bottom of problems shortly to preserve our offerings going for walks smoothly. All consumer queries are tracked the use of shortly log, surface, track, and replace the popularity of any open consumer queries. The CS group can talk consumer desires and issues to different interior groups and measure question decision lead instances to power non-stop enchancment of our product and assist processes.
Thorough Onboarding & Continuous Training
Our Account Coordinators will accomplice with you early-on to discover your issues, dive deep into methods and investigate your common needs. Our group works diligently to set up precise workflow and post-activation coaching to assist customers apprehend and navigate the device effortlessly and in undemanding manner.
Contact Webroot Support
For fast, fine support, simply ship us a message. Our instant & pro-active group is standing by using to reply your questions and assist get to the bottom of your issues.
Send a message to support
- Available 24/7
- Receive a customized reply from our assist engineer
Call a customer support representative
- Available at some point of commercial enterprise hours
Our clients are our focus. Our team of dedicated specialists holds themselves to a popular of excellence by using listening technique for customers, taking gain of facts and science available, and working to create a seamless trip that affords remarkable support.